This will create a "LogTenProData.zip" file that you can attach to an email to our support team. Once on your desktop, right-click (or control+click) on the file, and then select Compress.Double-click on the "Documents" directory, select the LogTenProData folder, then click on the gear symbol in the upper right-hand corner (next to the "Register iExplorer button) opt to Export to Folder, and save it to your Desktop for easy locating.Locate the LogTen X application, and double click on the folder to expand the application folder.In the left sidebar, select the appropriate device, and then "Apps.".Be sure to click the button that says "Continue with Demo". Attach your device to your computer via USB cable and open iExplorer.From a familiar file system interface, you can retrieve files from the apps installed on your device or from backups of your device created in iTunes. IExplorer is an app developed by Macroplant which allows you to browse and access files directly on your iOS device, without modifying the device in any way. This will create a "Documents.zip" file that you can attach to an email to our support team. Once on your desktop, right-click (or control+click) on the file, and then select Compress. In the next screen select your backup then choose "Backup Explorer."įind the LogTen folder by looking for an item titled something like 6 or Įxpand the LogTen app folder, and locate the "Documents" directory.Ĭlick and drag the "Documents" to your desktop. Select the "Browse iTunes Backups" button below the screen that says to connect your device (you do not need to connect your device).
Download and install iExplorer to your computer.Disconnect your device when the backup is completed. Make a backup of your entire device using iTunes on a computer.From a familiar file system interface, you can retrieve files from the apps installed on your device, from backups of your device created in iTunes, or even from iCloud. If you ever need to obtain a copy of your logbook but are unable to open or export the data from LogTen normally, you can retrieve data directly from your device using the free functionality in the iExplorer app.
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